The costs of smartphones and TVs bought by way of e-commerce platforms usually are cheaper than these bought in conventional outlets, however shopping for them could have dangers regarding high quality and guarantee.
Thuy Duong, who lives in Hanoi’s Ha Dong District, purchased a 43-inch TV for VND5 million (US$211.9) on an e-commerce platform, which was almost VND2 million cheaper than the worth in conventional shops.
One week after she purchased the TV, her buddy found that the TV had been used for almost 200 hours as a show merchandise.
The web stall on the platform denied accountability, and the platform’s name heart stated the timeframe for making a criticism had expired, so the corporate couldn’t help her request for an change of a model new TV.
“I can’t purchase costly expertise merchandise on-line once more,” she stated.
In line with rules governing e-commerce platforms corresponding to Shopee and Lazada, consumers are imagined to lodge complaints inside three days. Some on-line stalls regulate that the criticism timeframe is seven days.
“If defective merchandise are purchased at conventional shops, the issue will probably be resolved on the spot,” stated expertise skilled Nguyen Minh Tien. “But when they’re bought by way of e-commerce platforms, consumers should ship a criticism, and it takes time to understand the issue after which pack the defective items to ship again to vendor.”
Customers who repeatedly store on-line stated they usually select identified or acquainted merchandise.
“I purchased a TV, a smartphone and a robotic vacuum cleaner on e-commerce platforms at decrease costs,” VnExpress reader Thanh Vu stated. “I acquired to know the merchandise by way of studying critiques or going to conventional outlets to expertise them earlier than shopping for on-line.”
Prospects usually depend on the status of on-line shops and browse the feedback of different consumers earlier than deciding to order items. Nonetheless, some retailer homeowners on Shopee and Lazada stated e-commerce platforms haven’t but solved the issue of the faux variety of purchases and exaggerated critiques.
Anybody can arrange a retailer on Shopee or Lazada and not using a enterprise registration, and so that is why some merchandise have decrease costs, however guarantee and after-sales service are usually not excellent.
“I purchased a robotic vacuum clear with a 12-month guarantee, and it had a technical glitch within the fourth month, Tuan Thanh recalled. “However the vendor discovered numerous excuses to not repair it.”
Presently Shopee and Lazada have their very own techniques known as Mall for firms to promote their merchandise. Merchandise bought by way of Mall shops are sometimes run by massive manufacturers or distributors, and so have an extended help time.
“Nonetheless, the costs of merchandise provided within the Mall are often increased than from on-line stalls, and so many individuals nonetheless look to the web shops,” Tien stated.